Netflix insulted their customer base and we know how investors reacted to that incident.
I’m also a computer consultant and I’ve seen the difference between successful and failing ongoing support. Show me that there’s still going to be ongoing real customer support and I’d be happy to buy another Revue and recommend others to get it while it’s still available. I own Logitech Mice, a keyboard, a set of IPod speakers… and a Revue. I think the public needs to start getting the warm and fuzzies that can only come from knowing that Logitech isn’t just dumping a product to cut their losses and then abandon those customers that were trusting enough to invest in the technology. Even product has hit the shelves with the stickers advertising this update. So many times now that it’s hard to tell where the truth lies anymore.
Revue owners have been promised for months now… that the honeycomb update would be happening just weeks away. And we are optimistic about the long-term opportunity for the Google TV platform and the potential for Logitech to offer associated products as the ecosystem evolves. We are very excited about the new release of Google TV, which includes access to the Android Market, faster and more comprehensive search capabilities, a simplified user interface and improvements to the Logitech Media Player. We will also continue to support the Media Player, TV Cam, Keyboard Controller and Mini Keyboard. It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. And all owners of Logitech Revue will receive the automatic and free update of Google’s recently announced updated version of Google TV, which we expect to roll out before the end of the year. will be able to purchase the product during this holiday season. That said, we do believe that consumers in the U.S. As our CEO Guerrino De Luca stated earlier this week, Logitech will not manufacture new Logitech Revue units.
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